General Terms and Conditions
General Terms and Conditions (GTC)
Last updated: August 2026
1. Scope
These General Terms and Conditions apply to all contracts concluded through the Roma Magnifica online store between Roma Magnifica GbR and its customers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
A business customer is any natural or legal person, or partnership with legal capacity, acting in the course of its trade, business or profession when entering into a legal transaction.
Mandatory statutory provisions applicable to consumers remain unaffected.
2. Contracting Party
The contracting party for all orders placed through the online store is:
Roma Magnifica GbR
The complete provider, representation and contact details are available at all times in the Legal Notice of the online store.
Email: magnifica.roma@web.de
3. Product Presentation and Conclusion of Contract
The presentation of products in the online store does not constitute a legally binding offer by Roma Magnifica GbR, but rather an invitation to the customer to submit an order.
The customer may place the desired products in the shopping cart and review or correct the information entered before submitting the order using the functions provided during the checkout process.
By clicking the final order button indicating that the order involves an obligation to pay, the customer submits a binding offer to purchase the goods contained in the shopping cart.
Receipt of the order will generally be confirmed electronically without undue delay.
An automatically generated acknowledgement of receipt does not itself constitute acceptance of the customer's offer unless the confirmation expressly states that the order has been accepted.
Unless otherwise expressly indicated during checkout or by the selected payment method, Roma Magnifica GbR may accept the customer's offer by:
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sending an express order confirmation;
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dispatching the ordered goods;
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sending a dispatch confirmation; or
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otherwise clearly declaring acceptance of the order.
The earliest of these events shall determine when the contract is concluded.
Where the selected payment method results in the contract being concluded at an earlier point under the conditions applicable to that payment method, those conditions shall apply.
4. Order Information and Correction of Input Errors
Before submitting a binding order, the customer may identify, review and correct input errors using the technical means provided in the online store and during checkout.
Following conclusion of the contract, the customer will receive the legally required contract and order information on a durable medium, in particular by email.
Order and contract information is stored by Roma Magnifica GbR in accordance with applicable statutory retention requirements.
These General Terms and Conditions may be accessed and saved through the online store before the order is submitted.
Where a customer account containing an order history is offered and used, information relating to previous orders may additionally be available there.
5. Prices and Shipping Costs
The prices displayed in the online store are total prices.
Where value added tax is legally chargeable, it is included in the displayed price unless otherwise clearly indicated in accordance with the applicable tax treatment.
Additional shipping costs may apply.
The applicable shipping costs and any delivery restrictions are displayed in the online store and, in any event, before the customer submits a binding order.
For deliveries to countries outside the European Union, additional customs duties, taxes, import charges or other public charges may apply.
Unless expressly stated otherwise, such charges are not collected by Roma Magnifica GbR and may have to be paid by the customer directly to the relevant authorities or other competent bodies.
6. Payment
The payment methods available for a particular order are displayed in the online store and during checkout.
The conditions and due date applicable to the payment are determined by the selected payment method and the information displayed during checkout.
Where payment is processed by an external payment service provider, the additional contractual and privacy terms of that provider may apply.
7. Delivery and Fulfilment
Delivery is made to the delivery address provided by the customer during checkout.
The applicable delivery period is displayed on the relevant product page, elsewhere in the online store or during checkout.
Where no specific delivery period has been agreed, the applicable statutory provisions shall apply.
Roma Magnifica GbR may use third-party fulfilment, logistics, manufacturing or shipping partners to store, prepare, package and dispatch goods on its behalf.
Such partners may dispatch the goods directly to the customer.
The use of a fulfilment, logistics or shipping partner does not affect the customer's contractual or statutory rights against Roma Magnifica GbR.
If goods become unavailable before an order has been accepted, Roma Magnifica GbR may decline the order and will inform the customer accordingly.
Where a contract has already been concluded and subsequent performance becomes impossible or another delivery problem occurs, the applicable statutory provisions shall apply.
Any amount that must be refunded as a result will be reimbursed without undue delay in accordance with the applicable statutory requirements.
For consumers, the statutory provisions governing the transfer of risk during shipment shall apply.
8. Retention of Title
Goods supplied remain the property of Roma Magnifica GbR until the purchase price for the relevant goods has been paid in full.
Mandatory consumer protection provisions remain unaffected.
9. Statutory Right of Withdrawal
Consumers generally have a statutory right of withdrawal when entering into a distance contract.
9.1 Withdrawal Period
The withdrawal period is 14 days.
For contracts concerning the delivery of goods, the withdrawal period generally begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, has taken possession of the goods.
Where several goods ordered as part of a single order are delivered separately, or where other statutory special rules apply, the beginning of the withdrawal period shall be determined in accordance with the applicable law.
9.2 Exercising the Right of Withdrawal
To exercise the right of withdrawal, the consumer must inform Roma Magnifica GbR of the decision to withdraw from the contract by means of a clear statement.
The withdrawal may in particular be declared by email to:
A withdrawal may also be communicated using the other contact details provided in the Legal Notice.
The consumer is not required to provide a reason for the withdrawal.
The consumer may use the Model Withdrawal Form contained below, but use of that form is not mandatory.
Where an electronic withdrawal function is provided in the online store pursuant to applicable law, the consumer may also exercise the right of withdrawal using that function.
The withdrawal period is observed if the consumer sends the declaration of withdrawal before the withdrawal period expires.
A declaration of withdrawal and the physical return of the goods are separate processes. The postal address stated in the Legal Notice is not automatically the address to which goods must be returned. Physical returns must be sent to the return processing address specified in Section 10 below or to another return address expressly communicated by Roma Magnifica GbR.
9.3 Consequences of Withdrawal
If the consumer validly withdraws from the contract, Roma Magnifica GbR will reimburse all payments that are required to be reimbursed under applicable law.
This includes the costs of the least expensive standard delivery offered by Roma Magnifica GbR where reimbursement of such costs is legally required.
Additional costs resulting from the consumer having selected a more expensive method of delivery than the least expensive standard delivery offered by Roma Magnifica GbR do not have to be reimbursed to the extent permitted by law.
Reimbursement will be made without undue delay and within the statutory period.
Unless expressly agreed otherwise, Roma Magnifica GbR will use the same means of payment that the consumer used for the original transaction. The consumer will not incur any fees as a result of the reimbursement.
Roma Magnifica GbR may withhold reimbursement where permitted by law until the returned goods have been received or the consumer has provided evidence that the goods have been sent back, whichever occurs first.
The consumer must return the goods within the statutory period following the declaration of withdrawal.
The consumer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent provided by law.
9.4 Cost of Returning Goods
In the case of an ordinary withdrawal concerning non-defective goods, the consumer shall bear the direct cost of returning the goods where this is permitted by law and the consumer has been properly informed of this obligation.
This does not apply to costs that Roma Magnifica GbR is legally required to bear, in particular costs arising from statutory rights relating to defective, incorrect or damaged goods.
9.5 Exceptions to the Right of Withdrawal
The statutory exceptions to the right of withdrawal remain unaffected.
In particular, the right of withdrawal may be excluded for goods that are not prefabricated and for the production of which an individual choice or specification by the consumer is decisive, or for goods that are clearly tailored to the consumer's personal needs, provided that the statutory requirements for the relevant exception are met.
The mere selection of a standard product, standard size or another predefined product option does not automatically constitute personalised or individually manufactured goods.
10. Returns and Return Processing Address
Roma Magnifica GbR uses a separate return processing address for physical returns.
The address stated in the Legal Notice is not the general return address for goods. Customers should therefore not send physical product returns to the Legal Notice address unless Roma Magnifica GbR has expressly instructed them to do so.
Physical returns are to be sent to the following authorised return processing address:
Return Processing for Roma Magnifica GbR
c/o Kardonas GmbH
Attn: Amalia Koslowski
Egenstraße 49
58339 Breckerfeld
Germany
The person or location stated above is authorised by Roma Magnifica GbR to receive physical product returns on its behalf.
The return processing address may therefore differ from the provider or postal contact address stated in the Legal Notice.
Customers are requested to contact Roma Magnifica GbR before sending goods back so that the return can be correctly assigned and processed.
This request is made solely to facilitate efficient processing.
Prior contact is not a condition for the valid exercise of the consumer's statutory right of withdrawal and does not restrict any statutory warranty, defect or other consumer rights.
Where Roma Magnifica GbR provides different return instructions or a return label for a particular case, the customer should follow those instructions.
11. Defective, Incorrect or Damaged Goods
The statutory rights relating to defective goods apply without restriction.
If delivered goods are defective, incorrect, damaged or otherwise fail to comply with the contract, the customer should contact Roma Magnifica GbR using the contact details provided in the online store.
Depending on the circumstances and the applicable statutory requirements, the customer may in particular be entitled to subsequent performance and, where the relevant statutory conditions are met, further remedies.
Roma Magnifica GbR may arrange for complaints, physical returns, inspections, replacement shipments or other fulfilment measures to be handled directly by an authorised fulfilment or return-processing partner.
Where appropriate, that partner may communicate with the customer or receive and dispatch goods directly for the purpose of processing the relevant complaint or replacement.
This does not affect Roma Magnifica GbR's legal responsibility towards the customer.
Where the law requires Roma Magnifica GbR to bear the expenses necessary for subsequent performance, including applicable transport or shipping costs, those expenses will not be charged to the consumer.
12. Commercial Guarantees
Any voluntary commercial guarantee offered in addition to the statutory rights relating to defects will be expressly identified as such.
The applicable guarantee conditions will be made available separately.
A voluntary commercial guarantee does not restrict or otherwise affect the customer's statutory rights relating to defective goods.
13. Liability
Roma Magnifica GbR shall be liable in accordance with the applicable statutory provisions.
In particular, statutory liability for intentional or grossly negligent conduct, injury to life, body or health, liability under mandatory product liability provisions and any other mandatory statutory liability shall remain unaffected.
Nothing in these General Terms and Conditions is intended to exclude or restrict liability where such exclusion or restriction is prohibited by law.
14. Special Provisions for Business Customers
Where the customer is a merchant and the transaction constitutes a commercial transaction for both parties, the statutory inspection and notification obligations applicable to commercial transactions remain unaffected.
Mandatory statutory provisions relating to business customers remain applicable.
15. Consumer Dispute Resolution
Roma Magnifica GbR is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board unless participation is required by law.
Where a statutory obligation to provide different or additional information applies, the legally required information will be provided.
16. Applicable Law
The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law shall apply only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.
17. Final Provisions
If any provision of these General Terms and Conditions is or becomes wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
The applicable statutory provisions shall apply in place of any invalid or unenforceable provision.
Model Withdrawal Form
If you wish to withdraw from the contract, you may complete and send the following form.
Use of this form is not mandatory.
To:
Roma Magnifica GbR
Email: magnifica.roma@web.de
Further contact details are available in the Legal Notice.
I/We hereby give notice that I/we withdraw from the contract concluded for the purchase of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if this form is submitted on paper:
Important return information:
Submitting this withdrawal form does not mean that physical goods should be sent to the postal address stated in the Legal Notice. Physical returns must be sent to the return processing address stated in Section 10 or to another return address expressly communicated by Roma Magnifica GbR.